Monday, September 8, 2008

Thanks American Crafts

I had a problem with the vinyl Thickers sticking on some papers, I think the high humidity here caused my problem, so I sent an email to American Crafts explaining my problem. They told me to send them back to them and they would be happy to replace them. Not only did they replace them but they sent me 2 extra packages of Thickers and 100 sheets of patterned paper. I am so glad to deal with a company that stands behind their product and I will be more likely to use American Crafts products in the future.

14 comments:

Sarah said...

Hmmm...you know I have alot of humidity here too...lol I love to hear about companies that go out of their way to make things right.

Amy said...

That is great - its always good to hear when a company stands behind a product!!! and look at all that fun you get have now!!!

scrappermimi said...

That is what I call great customer service!

Kylie w Warszawie said...

SCORE! Their stuff is beautiful too. I LOVE their ribbons!

ScrapMomOf2 said...

OMG Lisa, I love you for mentioning this. I'm off to send them an email! I have two packages of Rootbeer Float Vinyl, and both has an excessive amount of adhesive ON TOP OF the Thickers! I try to get it off, but if anything gets set on top of my card or layout using these, it gets stuck to the Thicker! WHY didn't it occur to me to send an email? I always report problems when I have them, and for some reason, I was thinking this was MY problem! I'm sending that email!

BTW, very impressive that they send you replacements and then some! I love American Crafts!

scrapnnMO said...

Yummy! I so {{HEART}} thickers. Great customer service if you ask me! Have fun creating with these amazing goodies!

Scrappin in my spare time said...

wow how sweet. It does help to write these companies if something is wrong.Way to go girl....

Greta Adams said...

that is awesome...i have endless trouble with the velvet thickers...they suck....all the other ones are great... i did get a batch of bad vinyl ones as well a while back :(

MaryNSC said...

WOW that is SUPER But I never heard of thickers I thought U had mispelled stickers,,.HAHAHAHAH

Patti Smith said...

I am a hugh fan of thickers....love them..I have heard really good things about this company but it is good to hear it from someone I know!!!

twinklescrapbooks said...

that is wonderful that they were so willing to help you out!
tina :)

ScrapMomOf2 said...

I got a reply from American Crafts today. They want me to send the Thickers back to them. I used so many of them already! Oh well, I'll mail them off!

Pearl said...

Oooo another great tip ! I guess our postage from Spore to US might be worth getting 100 pcs of pp as well !

Deanna said...

Wow American Crafts rocks in more ways than 1!